Call Center System
The Call Center System is the system handling all your calls, incoming, outgoing and internal calls, it is recording the calls and distribute it and generating the reports through web based application.
It can handle up to 64 land line and 60 mobile sim card.
You can use the call center through your mobile and login to see the reports too.
The possibility of adding a recorded message to the inbound calls instead of the IVR.
We can add a waiting music or message or tone until the agent replies the call, so your client will not be bored.
Linking the branches into a single call center server is available in our solution.
Recording the incoming and outgoing calls or one of them or external calls only are available options.
Reporting engine is the most important part of our call center system, with a large amount of different reports, you can see all the activities done by your agents and you can see the missed and outgoing calls.
The possibility of integrating the call center with the CRM System, so you can see the callers data once his call picked up if he has a data on the system, also if he has not, the new contact page will open automatically with his number to add his remaining data
You will route the inbound calls to the appropriate department through the advance IVR system, also the system has the queuing option, so all your calls are in safe.
There is a possibility to distribute the calls between the employees in different methods, we can ring the call to all your employees, or we can ring the call in a round so you guarantee the justice of distribution.
Call forwarding is also available, and the voicemail box is a part of our system guarantee that all your calls are converted into a clients without losing any call after working hours.
CRM System
CRM stands for: Customer Relation Management, so the CRM System is the database of your clients including your relations and history of the client, the quotations, invoices, technical support queries and also the delivery orders are all stored in the system.
Customized reports will provide us the specifically needed data about your business, and customized or designed modules will provide you the exactly needed system and features.
Manage your workforce to match your needs.
Review your agent performance through the reports.
Getting a feedback about your client needs.
The reports is working for a lifetime, so we can analyse our sales amounts any time we need.
Measuring marketing campaigns success.
Handling Client's payment quickly to get the best customer experience.
Following up the trouble tickets and technical support queries on time.
Reminding the employees about their activities of the day, week and month.
Storing your documents and pdfs, so your data will not be lost.
Automate using email with stamps for sales team or campaigns.
The ability to integrate with the outlook.
The ability to integrate with the Call Center System.
ERP System
ERP stands for: Enterprise Resource Planning, so the ERP System is a group of integrated systems to each other in one enterprise system, handling all your operations, starting from the production, supply chain management, human resources management, fleet management, crm system and finally the financial team management, containing another advanced algorithms as analytical accounting and business intelligence.
Managing your sales cycle and monitor your sales processes and activities through the sales pipeline.
Manage your corporate human resources, you can organize the recruitment processes in the system starting from defining the needed positions and through the interview and the second interview and through the compensation and ends with the leaving management.
Review your production processes and you supply chain, also check your products in the different stocks to supplement the incomplete items.
Minimizing the operation and manufacturing costs, also you can compare between your vendors and assign the fiscal information and payment term of each one separately.
Helping the decision maker to take the decision by the business intelligence.
Messaging between the users and integrating into email addresses.
The most efficient invoice maker by a customized pdf builder.
The ERP has its website can be integrated with e-commerce module to sell your products online and live chat module to server your clients in person.
Restaurants and supermarkets are also covered by this erp system using its point of sale module and other customized modules.
It has also a notes module to write in and memos to remember, it is full of advantages and other modules and able to be customized to your business needs with more than a view of items, it will be the best choice for any corporate or firm.
Online Marketing
The online or internet marketing is the process of strengthen the presence of your corporate on the internet, to be more reputable and known internet brand for boosting your sales amount and increasing your market share.
We decide where to promote your ads after business and market analysis, then we start the boosting processes.
The social media is one of the most important markets, so we can help your business presence on Facebook, Twitter, Instagram, Blog, Wordpress and Tumblr, and building applications for it.
Search engines are very useful for your market, we can create ads for your business on Google, Yahoo, Bing and Ask, and optimizing the search engine "SEO"
The professionals are looking for the companies in the business search engines and companies websites, so we insure that yellow pages, super pages, local.com, yp.com and google places have an enough data about you.
The email marketing without spamming is a wide used marketing method.
We use Google maps to insure that your location is full of your data, and wikimapia.
We can present your products to all the known e-markets to maximize your sales.
Some products are good to be presented in games, so we support adding your product ads in the appropriate games or applications.
The online marketing is wide spread today, but a little companies and teams are doing it perfect.
Direct Marketing
The direct marketing is another method of marketing guarantee the arrival of your advertisement to the targeted audience, which make it more effective.
We are helping our customers by the bulk sms service, which enable you to send sms to a selected numbers at one go, these messages are entitled by your company's name "11 letter", and this message could be in english or arabic or both together, also you can send your message to a specific location or street, and you can send a messages individually also.
You will use an easy web application with a user name and password to send your messages, and if your business need a lot of sms sending, we can help you to have an API and integrate it to your software.
Voice sms is another way of direct marketing we support, and after analysing and discussions we identifies the time of message needed.
IVR message is the most effective direct marketing schema, which allows you to get a report of an interested people with their numbers, and support a multi choice advertising.
Website Building
The website is your entrance into the internet users, your platform to present your company, values, vision, mission and products.
After analysing the needs of your business, we start in the implementation processes by web designing.
We offer a unique and creative ideas of designing your custom web site and implement it.
We are taking care of the number of pages you need, and designing the appropriate images in the right dimensions.
Our digital content makers are a special skilled team with a high sensibility.
We can help you creating your e-market and your gallery.
Animated videos are a good content to your web site, we can help in making an introduction animated videos.
You can boost your sales by adding a live chat with the customers and following the client consecutively.
The website building is wide spread today, but a little companies and teams do it perfectly.